TuneCore Strengthens Product And Operations Teams by Promoting Dipanjan Kolay to Vice President, Product, And Erica Clayton to Vice President, Artist Support & Operations
February 8th, 2023 – TuneCore, the leading development partner for self-releasing artists—owned by Believe, one of the world’s leading digital music companies—has promoted Dipanjan Kolay to Vice President of Product, and Erica Clayton to Vice President, Artist Support & Operations. Kolay and Clayton will report to Alisha Outridge, Chief Technology and Product Officer of TuneCore.
Outridge commented, “Erica and Dipanjan have both played instrumental roles in the expansion of TuneCore’s products and services, with Dipanjan driving innovation and providing top of the line features to meet our artists’ needs, and Erica working to ensure that our artists are treated with the highest level of care and support. I’m confident that their respective teams will thrive under their leadership.”
In his new role, Kolay will oversee the strategy and advancement of all products on behalf of TuneCore, overseeing the product management team and working alongside the engineering team to conceive and deliver features supporting the needs of TuneCore artists. Previously, Dipanjan served as Product Director - Customer Finance where he led the team for Customer Finance and E-Commerce, managing projects within the company’s revenue management umbrella, including areas like compliance, global taxation and revenue accounting. Standout product initiatives helmed by Kolay include the rollout of TuneCore’s UNLIMITED pricing model and the development of a new UX for the TuneCore artist dashboard.
Kolay joined TuneCore in 2020 after working at Oracle for more than 11 years, holding various positions including Engagement Lead, Consulting Architect and Product Owner. Prior to that, he worked at Convergys (now Netcracker) as a Billing Architect for 4 years.
Kolay commented, “Working on Product at TuneCore has been extraordinarily rewarding. Whether we’re dealing with complex analysis of royalty payouts, TuneCore’s continued global expansion, or working to stay on the cutting edge of a dynamic digital music industry, our Product team’s core focus is to provide artists with the services most suited to support them in their careers.”
As Vice President, Artist Support & Operations, Clayton will oversee all of TuneCore’s Artist Support teams, with offices spread across New York, Nashville, Paris, Mexico City and Mumbai, as well as TuneCore’s Operations teams encompassing Content Review, Fraud Prevention, Copyright Administration, and Video Rights, to provide a seamless, high-quality customer experience. Clayton will also continue to work closely with TuneCore’s Product team to execute strategies that support the company’s goals of operational excellence.
Since joining TuneCore in 2019 as Director, Artist Support, Clayton has transformed the company's Artist Support department into an industry leader by identifying processes and operational efficiency opportunities to improve the customer experience and increase customer satisfaction.
Clayton commented, “I’m stoked to bring TuneCore’s Operations team into my orbit after working with the Artist Support team during such a transformative time in TuneCore’s history. Since I joined the company in late 2019, we’ve completely overhauled the client experience and today, we’re among the best in our industry. I’m looking forward to doing the same thing with our Operations team, and continuing to take major steps forward with TuneCore artists at the forefront of our minds every step of the way.”
Prior to joining TuneCore, Clayton held multiple support management positions including User Support Manager at Paperless Post and a Customer Service and Quality Manager at Shapeways. Clayton is a Six Sigma Yellow Belt, which was awarded to her by the American Society for Quality in “Excellence in Process Improvement/Management”.
Believe is one of the world’s leading digital music companies. Believe’s mission is to develop local artists and labels in the digital ecosystem by providing them with the solutions they need to grow their audience at each stage of their career and development. Believe’s passionate team of digital music experts around the world leverages the Group’s global technology platform to advise artists and labels, distribute and promote their music. Its 1,610 employees in more than 50 countries aim to support local artists and labels with a unique digital expertise, respect, fairness and transparency. Believe offers its various solutions through a portfolio of brands including TuneCore, Nuclear Blast, Naïve, Groove Attack and AllPoints. Believe is listed on compartment A of the regulated market of Euronext Paris (Ticker: BLV, ISIN: FR0014003FE9). www.believe.com
TuneCore is the leading development partner for self-releasing artists to build audiences and careers – with technology and services across distribution, publishing administration, and a range of promotional services. TuneCore Music Distribution services help artists, labels, and managers sell their music through Spotify, Apple Music, Amazon Music, Deezer, TikTok, Tencent, and more than 150 download and streaming stores worldwide, while retaining 100 percent of their sales revenue and rights for a low annual flat fee. TuneCore Music Publishing Administration assists songwriters by administering their compositions through licensing, registration, worldwide royalty collections, and placement opportunities in film, TV, commercials, video games, and more. The TuneCore Artist Services portal offers a suite of tools and services that enable artists to promote their craft, connect with fans, and get their music heard. TuneCore, part of Believe, is headquartered in Brooklyn, NY, with offices in Los Angeles, Nashville, Atlanta, and Austin, and operates globally through local teams based in the UK, Germany, France, Belgium, Italy, Brazil, Mexico, Nigeria, South Africa, India, Japan, Indonesia, Thailand, Philippines and Singapore across 5 continents. www.tunecore.com