Director, Customer Care
Erica received her Bachelor of Arts in Performing Arts Management at the University of Hartford. She joins TuneCore with over five years of support management experience as a User Support Manager at Paperless Post and a Customer Service and Quality Manager at Shapeways. Erica is a Six Sigma Yellow Belt, which was awarded to her by the American Society for Quality in “Excellence in Process Improvement/Management”.
In her role at TuneCore, Erica focuses on identifying process and operational efficiency opportunities and leads optimization initiatives to improve the customer experience and increase customer satisfaction. She oversees the Customer Care team and works closely with our Entertainment Relations, Product, Marketing and Tech teams to help bring the best possible service to TuneCore’s community of artists.
Outside of her professional customer support experience, Erica has been a longtime participant and organizer within her local music scenes: playing in several bands, organizing and promoting regional shows, managing tours, running live sound, and stage managing. She brings a passion for music to the TuneCore team.